Reporting a document

Every document shared through EveryPage carries a Report control, so a reader who lands on something harmful can say so without an account. Reports are read by a person. Two things happen without waiting for one, so that any harm stops while someone looks: a document is paused when independent readers report it, and a document with a link on Google's phishing or malware lists is removed or paused (see Link safety checks).

Reporting a document

Open the document and press Report in the viewer header. If the document sits behind a password or an email gate, the same link appears under the gate, so you can report a document you cannot open. Choose the category that fits best and, if it helps, add a line about what you saw:

• Phishing or a scam
• Malware or a dangerous link
• Copyright or trademark
• Private information about someone
• Spam
• Something else

Reports are anonymous. EveryPage keeps a pseudonymous identifier for the reporter, derived the same way as reader identities and never the address itself (see Encryption and privacy), so repeat reports from the same reader count once. Reporting is rate limited per address.

What happens next

Each report is emailed to the operator the moment it lands and joins a review queue. When two independent readers report the same document it is paused: readers see a short notice in place of the document, link previews go generic (no title or image), and the document can no longer be republished from Canva. The document itself is untouched, and its owner can still open it while signed in.

A person then reviews the reports against the terms of service. One of three things happens:

• The reports were mistaken. They are dismissed and the document is available again straight away.
• The reports were mistaken and the document keeps attracting them. It is marked trusted: later reports are still recorded and read, but they no longer pause it.
• The document breaks the rules. It is removed, its links stop working for good, and the owner is emailed.

Link safety checks

Reports catch what a reader noticed. Links are also checked without anyone reporting them, because the usual phishing document is a single page with one button that leads to a fake sign-in page.

Every outbound link is checked against Google Web Risk, Google's lists of phishing, malware and unwanted-software sites: the links inside a PDF, hotspot links, the call-to-action button, the logo link, and the links out of a hosted page. The check runs when a link is added (an upload, a content replacement, or a change to hotspots, the call to action or the logo) and again about once a day for as long as the document is live. Only the link's address is sent; nothing about the owner or the readers goes with it.

What happens on a hit depends on when it is found:

• A link is already listed when it is added. The document is removed and the account that added it is suspended. An anonymous upload is removed; there is no account to suspend.
• A link becomes listed later. For a document shared without an account, from a Free plan, or from an account under 30 days old, the same: the document is removed and the account suspended. For a paid account older than that, the document is paused for review, its owner is emailed, and a person decides.

A removed document's links stop working for good, and its owner is emailed with the link that caused it. A suspended account is signed out, its other documents are paused, and its API keys and connected apps stop working until the suspension is lifted. If you think a check was mistaken, email support@everypage.co with the link and a person will look.

Readers get a check of their own: on a document shared from a Free plan or without an account, an outbound link first shows the address it goes to, with the domain highlighted, before it opens. See Links and navigation.

If your document was paused

In My documents the row is greyed out with a "Paused for review" badge and the reason in plain words: readers reported it, a link in it is on Google's unsafe list, or the automatic check flagged a hosted page. You can still open the document (and its readership), but you cannot change or delete it until the review ends: its settings, link names, hotspots and branding are locked, it cannot be moved, trashed, restored or replaced, and it is left out of bulk actions. The same hold applies through the API, Zapier, Make, n8n, the MCP connector and Canva, which all answer "This document is under review".

If you think the reports are mistaken, use the Email support link on the row, or write to support@everypage.co with the link. Pausing is a hold, not a judgement, and reviews happen quickly. When the review ends, the row returns to normal and everything works again.

If your document was removed for a listed link, the email names the link. The document cannot be restored, but if the listing is wrong, say so and the suspension can be lifted.