Pro plan

Comments

Enable readers to leave feedback on your documents with per-comment visibility controls and owner moderation.

Comments let your readers leave feedback directly on a document. Each comment is owned by its author but subject to your moderation—you decide which comments appear publicly to all viewers and which remain private between you and the commenter. Comments are a Pro feature only.

Enabling comments on a document

To allow readers to leave feedback, open the document's Configure & Share page and turn on "Collect Comments" (commentsEnabled). Two further settings sit alongside it:

  • Allow Public Comments (commentsAllowPublic): When on, readers can choose whether their feedback is private (visible to you only) or public (visible to all viewers). When off, all comments are forced private regardless of the reader's choice.
  • Email Me on New Feedback (notifyOnComment): When on, you are emailed when a reader leaves any comment (private or public). At most one notification is sent per document per hour, even if multiple comments arrive in that window. Your own comments never notify you.

Enabling or disabling comments does not delete existing feedback. Comments are served only while you still hold Pro: on a downgrade the feedback panel stops being offered to viewers, new comments are refused, and the moderation list is no longer shown to you—but nothing is deleted, and it all comes back if you return to Pro.

Comment visibility: private vs. public

When a reader leaves a comment, they choose its visibility:

  • Private comments (the default) are visible only to you, in the Readership page for that document. The commenter sees their own private comment echoed in the feedback panel immediately after posting, but it is not served back on a later visit. No other viewer ever sees it.
  • Public comments are visible to you and to all viewers of that document. Anyone who opens the sharing link sees every public, unhidden comment in the feedback panel.

If you have turned off "Allow Public Comments", every comment is forced private at submission time whatever the reader asks for, and the compose form shows a notice that only the document owner will see the comment.

Owner moderation: hide, make private, and delete

After a comment is posted, you moderate it from the Readership page for that document, which lists every comment including private and hidden ones:

  • Hide / Unhide removes a comment from viewers' sight without deleting it. It stays in your list and can be unhidden later.
  • Make private / Make public flips a comment's visibility. A private comment made public becomes visible to all viewers.
  • Delete permanently removes the comment. Deletion cannot be undone.

Hiding and visibility changes are independent of each other. Viewers pick up a moderation change the next time the feedback panel loads its comments—there is no live push to open viewers.

Comment submission limits and character constraints

Comments are subject to the following limits:

  • Body length: 2,000 characters per comment. The viewer-facing form shows a character counter.
  • Author name: 80 characters. Readers can leave their name or submit anonymously.
  • Rate limit: 20 comments per viewing session in any rolling hour. Further submissions from that session are refused until earlier ones fall outside the one-hour window.

A comment may be attached to a specific page or left against the document as a whole.

Notifications and webhooks

When a reader submits a public comment, EveryPage fires a note.created webhook event to your configured endpoints. The payload carries the commenter's name (author), their feedback text (body), and pageNumber when the comment is attached to a specific page. Three cases never fire the event: private comments (feedback between a reader and you stays between you), comments you post yourself on your own document, and any later moderation of an existing comment.

Owner email notifications are separate from webhooks and cover private comments too: with "Email Me on New Feedback" on, you receive at most one email per document per hour, regardless of how many comments arrive in that window. The email quotes the comment and links to the Readership page for the document.